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Understanding Premium Support

What is it?

Premium Support means that we help you install up to a few plugins*, mods, worlds and edit server properties. You can do all of this on your own, but adding this service makes it easier to customize your server with our expertise.

*If you would like us to install more plugins for you please select our Plugin Installation service where you can simply send us a list of plugins that you would like and we will install them for you including basic configuration.

 

How do you get it?

It can be selected as an addon when checking out with the server you plan to order. If you already have a server, then you will need to request a quote for the addon to be applied to one of your servers via a ticket.

 

Whats the cost?

An additional $5 a month. If you have a billing cycle that isnt monthly, simply times the cycle by the rate. i.e Semi-annual 6/m * $5 = an additional $30 per cycle.

 

Do you need it for each server?

No, if you have it for at least one server then it will cover all other servers you have with us.

 

What you need it for.

Basically anything that involves us uploading and or editing base server properties.

  • Modpacks without a server version
  • Uploading a world
  • Setting up a Bungee Network
  • Installing a few plugins
  • Adding server icon (you must provide the image)
  • Editing the server.properties or any other base server properties file (bukkit.yml, spigot.yml, etc)
  • Installing mods
  • Uploading files of any kind

 

What you don’t need it for.

  • Modpacks with a server version
  • Transfering servers to a new location
  • Transfering from another host
  • Changing player count
  • Restoring from a backup

 

What is does not include.

  • Configuring plugins or mods
  • Managing the server for you
  • Frequent consecutive repeated requests