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Premium Support means that we help you install up to a few plugins*, mods, worlds and edit server properties. You can do all of this on your own, but adding this service makes it easier to customize your server with our expertise.
*If you would like us to install more plugins for you please select our Plugin Installation service where you can simply send us a list of plugins that you would like and we will install them for you including basic configuration.
It can be selected as an addon when checking out with the server you plan to order. If you already have a server, then you will need to request a quote for the addon to be applied to one of your servers via a ticket.
An additional $5 a month. If you have a billing cycle that isnt monthly, simply times the cycle by the rate. i.e Semi-annual 6/m * $5 = an additional $30 per cycle.
No, if you have it for at least one server then it will cover all other servers you have with us.
Basically anything that involves us uploading and or editing base server properties.