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Privacy Policy

Last updated: April 3, 2024

Apex Hosting considers user privacy paramount, and Apex Hosting utilizes great care in keeping the information of the customer and/or user (“Customer”) private and secure. To demonstrate our firm commitment to privacy, the following agreement has been created to explain our policies and procedures in relation to all data collected.

Types of Data Collected

Apex Hosting collects data related to our users through the following methods:

  • Automated means such as communication protocols and cookies
  • Online registration and online signup forms
  • Sales inquiries and transactions
  • Online Customer communications

Depending upon the method of collection and use, the data collected may include information about the user from forms, registrations and transactions (such as name, address, company and e-mail address), information about use of Apex Hosting web sites (such as electronic communications protocols, web pages visited, and cookies) and user preferences and privileges.

We store the data on our billing server, control panel server and game servers.

Electronic Communications Protocols and Cookies

Apex Hosting may receive data from you as part of the communication connection itself through the standard electronic greeting between your computer and our servers. This information often consists of network routing (where you came from), equipment information (browser type), internet protocol address, date and time. At this time our server will also query your computer to see if there are “cookies” previously set by apexminecrafthosting.com to facilitate log in or other site navigation procedures. A “cookie” is a small piece of information sent by a web server to store in a web browser so it can later be read back from that browser. We store logs of all communications and administration actions for your account management and security.

Cookies: Some parts of the Apex Hosting site use cookies (including signup forms) to collect information about visitors’ use of the web site and to facilitate return visits. The information collected from cookies is tracked to enhance security and/or to improve the functionality of the web site by avoiding duplicate data entry, facilitating navigation, and increasing the relevance of content.

Cookies on the site may collect the following information: a unique identifier, user preferences and profile information used to personalize the content that is shown, and user information to access Apex Hosting’s support forms. Some cookies used by Apexminecrafthosting.com may remain on the user’s computer after they leave the web site, but the majority is set to expire within thirty (“30”) – three hundred sixty five (“365”) days. There may be some cookies on certain tools that are of longer duration. Cookies may also be of benefit to you by creating a more streamlined login process, keeping track of shopping cart additions or preserving order information between sessions. In the future, as we enable further customization of the site, cookies will help in ensuring that information provided to you will be the most relevant to your needs.

While we do not offer an opt-out on the site for cookies, browsers provide you with information and control over cookies. You can set your web browser to alert you when a cookie is being used. You can also get information on the duration of the cookie and what server your data is being returned to. You then have the opportunity to accept or reject the cookie. Additionally, you can set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users can generally disable the cookie feature on their browser without affecting their ability to use the site, except in some cases where cookies are used as an essential security feature necessary for transaction completion.

The Data We Collect and How We Use It

Apex Hosting collects data from users for the following purposes:

  • To engage in transactions for service. We collect your name, address, phone number, username, company name, email, and purchase details. We do not store credit card/payment information which are part of the transaction history. The majority of the data collected under this category is contact information. Apex Hosting may need to share some of this data (address, name, payment) with credit card clearing houses, banking institutions, and other similarly situated Agents, who may require the information in order to complete the transaction (as used here, “Agents” are persons or companies who act on behalf of or under the direction of Apex Hosting).
  • To contact you with news, updates and special offers if you choose to opt-in to our marketing newsletter.
  • To provide appropriate permissions for control panel account and game server daemons.
  • As you browse apexminecrafthosting.com and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit this page to opt out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)
  •  To provide future service and support. Information collected for this purpose is both contact data and information related to products and service/support requested. This information is also used to provide service, product update, and similar notices.
  • To select content. Data may be collected to help create web site content and navigation that is most relevant and user friendly. This includes data collected as a result of site navigation, as well as data provided in forms.
  • To respond to user inquiries and requests for information. This data includes registrations for online newsletters, opt-in mailing lists and specific requests for further information.
  • To respond to law enforcement organizations, government officials, or third parties when compelled by subpoena, court order, or applicable law, or to report or prevent suspected fraudulent or illegal activity in the use of Apex Hosting’s services. Apex Hosting will notify Customer of the information request or submission as, and if, allowed.
  • To better tailor marketing to user needs. We may use information from user purchases and user-specified requirements to provide you with timely and pertinent notices of product releases and service developments that address your needs and specified requirements.
  • To better respond to requests for service or quotes for product and equipment purchase. Apex Hosting will pass contact information to the appropriate Apex Hosting sales person, or reseller for follow-up related to Apex Hosting products or services.
  • From referral “tell a friend” function. If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Apex Hosting will automatically send the friend a one-time email inviting them to visit the site. Apex Hosting uses this data for the sole purpose of sending this one-time email and tracking the success of our referral program.
  • To comply with legal requirements, including cooperating with law enforcement, government authorities, or governmental mandate (but when we do, we will disclose only the minimum amount of information required by law).

Additional Information Collection and Processing

Apex uses Google Analytics and Cookies in order to improve our service and user experience and to analyze how our website is used. Aside from the approximate location (IP address), the information collected by Google Analytics is mostly anonymous traffic data including browser information, device information, and language. We do not collect additional information, such as your age, gender, interests, bank details or clickstream. The collected information is used to provide an overview of how people are accessing and using the Apex website. It is not used for any additional purpose, such as to profile those who access our website.

In addition to the foregoing, Apex may collect your information:

  • When You Contact Us

While you can use our website without giving out your personal information, once you contact us via the Apex website, Apex collects information about you. The information you fill in (personal information such as your name, email address, organization) will be processed and stored so that it is possible for us to contact and respond to your request, and/or allow you access to our services.

  • Recruitment

If you apply for a job with Apex, we will collect, process and store the information you have sent us for recruitment-related purposes, such as contacting you. Additionally, MCProHosting may keep your data for a period of time for the purpose of considering you for a different opportunity.

  • Social Media Plugins

Our website features two plug-ins for easy sharing and following our social media pages: Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (or any successor address); and LinkedIn, operated by LinkedIn, 2029 Sterling Court Mountain View, CA 94043 United States (or any successor address). Being on our website does not automatically result in sharing data on these social media networks. These plugins remain inactive (idle) until clicked upon. Once clicked upon, you will be taken to the said social media networks with their own specific privacy policies you are recommended to consult.

Legal Bases for Processing

Additionally, certain data protection laws require us to have a “legal basis” and defined purpose before processing any personal information about you. Our legal bases for which we may process your personal information may include:

  • to establish or perform the contract we are about to enter (or have entered) into with you;
  • for our legitimate interests (or those of a third party) which will not override your interests and fundamental rights; this includes many of purposes of processing listed above;
  • with your consent; this includes, for example, to personalize, deliver and measure certain direct marketing and advertising communications concerning our products and services; our communications may be sent by both non-automated and automated means (e.g., email, social media messages, SMS, MMS, automated dialing systems, or calls by human operators); and/or
  • where we need to comply with a legal or regulatory obligation and/or respond to requests from public and government authorities. This may include disclosing your information to law enforcement agencies or as required to comply with laws or regulations (including antifraud laws, money laundering, or tax laws) as well as transferring your personal information in connection with any potential or actual merger or sale of assets as part of a corporate transaction. When we process personal information on this basis, consistent with this Policy, we carefully review each request to ensure it is valid and that the requestor is entitled to the personal information they seek (and may challenge such requests as appropriate).

Transfer of EU Data Overseas
With respect to data collected from EU/EEA residents, we process data within the European Economic Area and countries deemed by the European Union as having adequate safeguards for protecting personal data. These countries are recognized by the EU as having suitable safeguards for the rights and freedoms of individuals and recourse processes by which data subjects can exercise their rights.

We will only consider transferring your data outside of the EU if the following
conditions are met.

  • Made with your explicit informed consent
  • Necessary for the performance of an agreement between you and us
  • Necessary for important reasons of public interest
  • Necessary for the establishment, exercise or defense of legal claims
  • Necessary to protect your vital interests or those of other persons, where you are physically or legally incapable of giving consent

Customer Portal, Customer Customization, Preferences and Opt-Out

New Customers are automatically registered for access at to https://billing.apexminecrafthosting.com.

The Customer portal allows Customers the ability to create users, add/delete users, add/delete user privileges and opt in (or out) of services and mailing lists. The Customer portal provides the Customers with control over their preferences for electronic information delivery.

Apex Hosting has also provided the Customer’s master user the ability to manage the Customer’s account or profile information. We maintain the data and allow the Customer’s master user to update it at any time. To change this information, you must be a current Customer and login with a user ID and password and follow the prompts to “update my profile.” We continue to expand the profile of services and information that you may access and update.

Please note that some email communications that are transactional in nature are not subject to general opt-out. These include, for example, communications related to downloads; communications about sales transactions; information about software updates, patches and fixes; disclosures to comply with legal requirements; and network upgrades or other related service maintenance.

If an individual’s personal information is to be (a) disclosed to a third party who is not an Agent; or (b) used for a purpose that is incompatible with the purpose(s) for which it was originally collected or subsequently authorized by the individual, then the individual will be notified prior to such disclosure and may opt out of having the information disclosed by responding to the email and/or author of the notification, where such information shall be clearly set forth.

Data Subject Rights

  • Access to Information

You have the right to request access to the information we have on you. You can do this by contacting Apex at www.ApexMinecraftHosting.com. We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask you to verify your identity. We will fulfil your request by sending your copy electronically, unless the request expressly specifies a different method. For any subsequent access request, we may charge you with an administrative fee.

  • Information Correction and Deletion

If you believe that the information we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. Any data that is no longer needed for the purposes specified in Information Collection and Use or for any Regulatory Reporting purposes will be deleted. If you have any queries about the personal data that Apex stores, you can simply contact us at www.ApexMinecraftHosting.com.

Additional Rights You May Have

Depending on your jurisdiction, you may also have some or all of the following rights:

  • The Right Against Discrimination

You may have the right not to face discrimination, such as being denied goods or services or charged different prices, for exercising your legal rights. However, if you choose to opt out or stop sharing your data, we may offer different prices, rates, levels, or qualities of goods or services, provided that the difference is reasonably related to the value your data brings to us. Refer to the “State- or Country-Specific Disclosures” sections of this Policy for further details.

  • Protection Against Automated Decision Making

You may have the right to avoid automated decision making, including the profiling or evaluation of certain aspects about you with significant legal effects, without human intervention. You also have the right to request human involvement, an explanation of the decision, or the ability to challenge it.

  • Control Over Sensitive Personal Information

You may have the right to restrict or suppress the use of your sensitive personal information. Further details are available in the “State- or Country-Specific Disclosures” sections of this Policy.

  • Opt-out of Data Sharing and Targeted Advertising

You may have the right not to have your data sold or shared for specific purposes, as well as the right to opt out of targeted advertising based on your activities across various websites or applications. Consult the “State- or Country-Specific Disclosures” sections of this Policy for more information.

  • Lodge Complaints

You may have the right to lodge a complaint with a relevant regulatory authority regarding our handling of your personal information. See the “State- or Country-Specific Disclosures” sections of this Policy for details.

Security

Apex Hosting recognizes the importance of security of the data we have collected and utilizes commercially reasonable measures to prevent unauthorized access to that information. These measures include policies, procedures, employee training, physical access and technical elements relating to data access controls. In addition, Apex Hosting uses standard security protocols and mechanisms to facilitate the exchange and the transmission of sensitive data, such as credit card details. Apex Hosting does not process personal information in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by the individual.

Data Sharing Practices

  • Parties with Whom we Share Personal Data

We may disclose information about you to our affiliated brands and third parties in various circumstances, as outlined below:

  • Sharing Your Information with Service Providers

We may share your personal information with companies or individuals that assist us in providing services to you. These services may include, but are not limited to, helping us deliver services, managing our databases, processing payments, distributing communications, or responding to inquiries.

  • Other Third Parties and Partners

Your personal information may be utilized by us or shared with partners, advertisers, advertising networks, social media platforms, analytics companies, and similar third parties to customize your advertising and marketing experiences. These third parties have their own privacy policies and terms of use, which we encourage you to review before using their services.

  • Blogs, Online Postings, and Testimonials

If you choose to share comments, posts, testimonials, or other information on platforms such as our sites or social media networks, it may be publicly accessible and viewable by others. Again, we advise reviewing the privacy policies and terms of use of these third-party platforms before use.

  • Deidentified Information

We may share deidentified information (e.g., aggregated data) with third parties for research or other purposes outlined in this Policy. When sharing such information, we ensure that third parties agree not to attempt or allow others to identify individuals.

  • Law Enforcement and Legal Reasons

We may disclose personal information if required by law, legal processes, or governmental requests, or to protect our legal rights, prevent harm, or investigate illegal activities.

  • Business Transactions

In the event of a business transaction such as a merger or acquisition, we reserve the right to transfer any personal information we hold about you.

  • International Data Transfers

Your personal information may be transferred to our affiliated brands and trusted third parties located outside of your country. We take steps to ensure adequate safeguards are in place to protect your data, such as obtaining your consent or entering into contracts with third parties that uphold the same data protection standards as your country. Additionally, we comply with localization laws that require personal information to be processed and stored within specific countries before international transfer.

Policy Updates

If we are going to use your data in a manner incompatible with that stated at the time of collection, we will notify you via email. In addition, if we make any material changes in our privacy practices that do not affect user data already stored in our database, we will notify you by email or post a prominent notice on the customer portal notifying users of the change. In some cases, when we post the notice, we will also email users who have opted to receive communications from us, notifying them of the changes in our privacy practices.

We may update this policy from time to time to describe how new site features affect our use of your data and to let you know of new control and preference features that we provide.

US State Law Privacy Rights Statement

This US State Law Consumer Privacy Statement (“Statement”) supplements the remainder of this privacy policy. It applies solely to US consumers residing in states with applicable data protection laws, including but not limited to California consumers, and addresses personal information we collect online and offline. This Statement does not apply to Apex personnel. Sections 2-5 of this Statement do not apply to job applicants.

This Statement uses certain terms that have meanings assigned by US data protection laws, including without limitation the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020, along with any implementing regulations (the “CCPA”).

  1. Notice of Collection and Use of Personal Information

We may collect (and may have collected during the 12-month period prior to the effective date of this Statement) the following categories of personal (including sensitive) information about you:

  • Identifiers: identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), internet protocol address, email address, and account name.
  • Additional Data Subject to Cal. Civ. Code Code § 1798.80: signature, physical characteristics or description, education, and financial or health information.
  • Protected Classifications: characteristics of protected classifications under California or federal law, such as race, color, national origin, religion, age, sex, gender, medical condition, disability, citizenship status, and military and veteran status.
  • Commercial Information: commercial information, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies.
  • Online Activity: Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with the site.
  • Geolocation Data
  • Employment Information: professional or employment-related information.
  • Education Information: education information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99).
  • Inferences: inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

We may use (and may have used during the 12-month period prior to the effective date of this Statement) your personal information for the purposes described in our Privacy Policy and for the following business or commercial purposes specified in the CCPA:

  • Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, or providing similar services.
  • Auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance.
  • Short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction.
  • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
  • Debugging to identify and repair errors that impair existing intended functionality.
  • Undertaking internal research for technological development and demonstration.
  • Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.
  • Managing career opportunities with Apex.
  1. Sources of Personal Information

During the 12-month period prior to the effective date of this Statement, we may have obtained personal information about you from the following categories of sources:

  • Directly from you, such as when you contact us with a question.
  • From your devices, such as when you visit our site or mobile applications.
  • Your family or friends, such as when they provide us with your contact information so we can send information that may interest you.
  • Our affiliates and subsidiaries.
  • Vendors who provide services on our behalf.
  • Our joint marketing partners.
  • Online advertising services and advertising networks.
  • Government entities.
  • Social networks.
  • Data brokers.
  • Data analytics providers.
  1. Selling or Sharing of Personal Information

We do not sell your personal information in exchange for monetary consideration without your consent.

We may allow certain third parties (such as online advertising services) to collect your personal information via automated technologies on our site in exchange for non-monetary consideration. We share the categories of personal information listed below for the business and commercial purposes of online advertising and to provide third-party social network features and functionality on our site. Those third parties may include Google, Twitter, Facebook, and Neustar. You can use our cookie preferences tool to see an up to date list of the third parties collecting information on our sites. Those third parties may use your personal information to optimize our properties, display cross-contextual advertising and manage their own platforms. Please see the Cookies and Similar Tracking Technology above to learn more about those third parties’ collect of information. You have the right to opt out of this disclosure of your information, which may be considered a “sale” or “sharing” under California law, as set forth below in Section 5 (California Consumer Rights) of this Statement.

During the 12-month period prior to the effective date of this Statement, we may have sold or shared the following categories of personal information:

Category of Personal InformationCategory of Third Party
IdentifiersAdvertising networks, data analytics providers, social networks, data broker
Commercial InformationAdvertising networks, data analytics providers, social networks, data broker
Online ActivityAdvertising networks, data analytics providers, social networks, data broker
InferencesAdvertising networks, data analytics providers, social networks, data broker

We do not knowingly sell or share the personal information of minors under 16 years of age without affirmative authorization if we have actual knowledge of the individual’s age. Any individuals who register for an account who are under 16 years of age are automatically opted out of the sale or sharing of their personal information. If an individual wants to opt-in and agree to the sale or sharing of their personal information, they must do so by affirmatively unchecking the “Do Not Sell or Share My Personal Information” box in their online profile.

  1. Disclosing Personal Information to Third Parties

During the 12-month period prior to the effective date of this Statement, we may have disclosed your personal information with certain categories of third parties and service providers, as described below.

We may have disclosed the following categories of personal information about you listed below for athe commercial and business purposes set forth in Section 1 (Notice of Collection and Use of Personal Information) of this Statement to the following categories of third parties:

Category of Personal InformationCategory of Third Party
IdentifiersAdvertising Networks, Data Analytics Providers, Social Networks, Data Brokers
Additional Data Subject to Cal. Civ. Code § 1798.80 LawAdvertising Networks, Data Analytics Providers, Social Networks, Data Brokers
Protected ClassificationsAdvertising Networks, Data Analytics Providers, Social Networks, Data Brokers
Online ActivityAdvertising Networks, Data Analytics Providers, Social Networks, Data Brokers
Geolocation dataAdvertising Networks, Data Analytics Providers, Social Networks, Data Brokers
Employment InformationAdvertising Networks, Data Analytics Providers, Social Networks, Data Brokers
Education InformationAdvertising Networks, Data Analytics Providers, Social Networks, Data Brokers
InferencesAdvertising Networks, Data Analytics Providers, Social Networks, Data Brokers
IdentifiersAdvertising Networks, Data Analytics Providers, Social Networks, Data Brokers

In addition to the categories of third parties identified above, during the 12-month period prior to the effective date of this Statement, we may have disclosed personal information about you with government entities.

  1. California Consumer Privacy Rights

Privacy Rights. You may have certain choices regarding your personal information, as described below. If you exercise any of these choices and rights, we will not disadvantage you. You will not be denied or charged different prices or rates for goods or services or provided a different level or quality of goods or services.

  • Know: You have the right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about you.
  • Deletion: You have the right to request that we delete certain personal information we have collected from you, subject to certain exceptions.
  • Correct: You have the right to correct inaccurate personal information that we maintain about you.
  • Opt-Out of Sale or Share: You have the right to opt out of the sale or sharing of your personal information, by visiting our https://billing.apexminecrafthosting.com/ portal to opt-out or submitting a ticket to opt out. Once we receive and verify your request, we will not sell or share your personal information unless you later allow us to do so. We may ask for your permission to resume sale or sharing of your personal information later, but we will wait at least 12 months before doing so. You may also opt-out of our sharing and selling through certain browser enabled opt-out preference signals, such as the Global Privacy Control.
  • Limit Use and Disclosure of Sensitive Personal Information: In some instances, we may use or disclose your sensitive personal information (e.g., information about your health or ethnicity) outside of the limited purposes set forth below. You have the right to direct us to limit our use and disclosure of such sensitive information. If you do, we may still use the information for certain limited purposes, such as the following: (i) performing our services or providing goods; (ii) detecting security incidents; (iii) resisting malicious, deceptive, fraudulent, or illegal actions; (iv) ensuring physical safety; (v) for short-term transient use, including certain non-personalized advertising; (vi) maintaining or servicing accounts, providing customer service, verifying customer information, or providing similar services; and (vii) to verify and maintain the quality or safety of a service or product or to improve, upgrade or enhance a service or product.
  • Shine the Light Request: You also may have the right to request that we provide you with (a) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (b) the identity of those third parties.

How to Submit a Request. To submit a request to know, delete, or correct, or limit the use of sensitive personal information, contact us at https://billing.apexminecrafthosting.com/.

Authorized Agents. You may designate an authorized agent to submit requests on your behalf. To submit a request as an authorized agent on behalf of a consumer, please contact us as described in the How to Contact Us section of our Privacy Policy.

Verifying Requests. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. If you have an account with us, we may verify your identity by requiring you to sign into your account. If you do not have an account with us and you request access to or deletion of your personal information, we may require you to provide any of the following information: first name, last name, month & year of birth, email address, mailing address. In addition, if you do not have an account and you ask us to provide you with specific pieces of personal information, we will require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request. If you designate an authorized agent to make an access, deletion or opt-out of sale request on your behalf (a) we may require you to provide the authorized agent written permission to do so, and (b) for access and deletion requests, we may require you to verify your own identity directly with us (as described above).

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