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Need help getting started? Check out the popular tutorials below or look for more of our getting started tutorials and videos in our knowledgebase.
We strive to provide you with the best in server hosting with our cutting edge hardware and top tier support to enable you to build an epic server for you and your friends. With this we’ve provided a quick start guide for those new to Minecraft Hosting and our services. The following information will outline the relative steps to get started in connecting to and managing your server.
Your order is now processing and will be marked paid in just a moment. You will receive an email titled “New Product Information” that will contain your IP:PORT and Multicraft control panel log in information.
This can sometimes take a few minutes as the payment gateways verify the order. Whenever you order a server from Apex you will receive a Product Information email containing all the relevant details of your server. This information can be used to connect to your server as well as access your panel account to manage it. Keep an eye on your inbox and if it doesn’t come within a few minutes please check your spam folder.
Open up your Minecraft.exe you downloaded from Mojang or the respective Modpack launcher you require. Select the server profile version that matches your server type and log in. Then use the IP:PORT you just received in your New Product Information email to connect and begin playing. If you chose to have a custom subdomain it will be active within an hour from your signup. You can login now though using the IP:PORTwhich will always work. If you chose to have a Dedicated IP then your new information will be sent to you in a follow up email soon.
Use the log in information given to you in the New Product Information email. This will be the username you used on signup and a random password that we provided for you. This is different than the information you will use to log into your billing area. If you did not use a username on signup then this will be your email instead. Your start up email will tell you exactly which one you will need. The first time you log in you will want to OP yourself to get super user privileges on your server. To do this go to your control panels console and type the command “op username”. Replace username with the user you want to OP.
You can start managing your server by using the panel credentials found in the Product Information email. This will be the username you used when ordering and a randomly generated password that we provided for temporary authentication. If you did not use a username when ordering then this will be your email instead. Once logged in the first thing you should do is set your own password by navigating to your profile which you can view by clicking the cog located in the upper right corner of the page.
Want to upgrade your server for more RAM? The billing area can handle all the account modifications you need including changing your account information like emails and password. Support tickets will be required for a lot of account specific tasks like changing server types or cancellations. Use this billing area to handle all of your account modification needs. To log in use the email and password you used to signup.
Similar to the panel account, your billing account is used to manage your services with us, track support requests, and payments. Every server you purchase will be linked with a billing account and is used as a reference point for staff as a means of verifying rightful ownership. This is important to note as any support requests related to a server must be done under the respective billing account.
In addition to being the official point for support, the billing center (as it is so aptly named) is where you can also manage all billing related matters for your respective services. If you have a due invoice, want to upgrade or downgrade a server, view its billing cycle, or cancel it, you can do it all from the billing center.
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